PRINCESS AIRA C. LALU
Perth,Western Australia
Summary
To secure promising position that offers both challenge and good opportunity for growth that will meet my capabilities where I may utilize my skills, education, credentials & experiences in the field of Marketing Management that I have studied and learned from the program.
Overview
10
10
years of professional experience
Work History
Shift Manager
McDonald's Restaurant
Perth, WA
06.2022 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
Client Relationship Manager
Best Track Outsourcing
Perth, WA
08.2023 - 04.2024
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
- Managed a portfolio of key accounts, ensuring timely and accurate delivery of services and products.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
Contract Analyst
Liveware Labs
Makati, Philippines
08.2021 - 05.2022
- Reviewing contracts to prevent potential disputes and financial risks
- Analyzing contract clauses, fees, stipulations, obligations, and liabilities
- Handle inventory stop sale and process through internal systems (Rezgate and Inventory Mailbox)
- Draft, review and negotiate contracts to attain achievable risk levels
- Communicating with vendors, clients, and other stakeholders to ensure that all information is understood and appropriate action is taken
- Working with legal staff to identify issues with contracts and draft amendments to address concerns
- (Excel reports and social media handles)
Conference & Event Coordinator
Messe Frankfurt Middle East
Dubai, UAE
01.2019 - 05.2021
- Process booking forms, informing accounts and operations and updating exhibitor lists
- Keeping the exhibitor databases up to date at all times
- Manage the GEM Floor plan system and update operations accordingly
- Keep on top of barter deals alongside Marketing Managers and monitor press coverage
- Manage team's calendar and record holidays, business trips, meetings
- Provide the team with administrative support
- Assist the team also in other areas e.g
- Specific projects if necessary, website admin and webinars – virtual assistant
- Online Communications Executive
Online Communication Executive
Messe Frankfurt Middle East
Dubai, UAE
08.2017 - 01.2019
- Ensure the timely dissemination of visitor newsletters as agreed by Marketing Managers with their show teams
- Develop and fine tune newsletter templates after the end of each show cycle, implement necessary changes to website and other templates in cooperation with Marketing Managers
- Work directly from mailing works and dedupe data lists etc
- Upload database onto Mailing Works
- Execute the dissemination of e-shots and e-cards as instructed by Marketing Managers and work with show teams to ensure they reach correct database
- Manage work schedule and prioritize according to show dates and team requests
- Execute website change requests within an agreed time frame
- Ensure all barter agreements are adhered to and they have the correct logo and banner specs for each barter
Telemarketing Executive
Messe Frankfurt Middle East
Dubai, UAE
12.2015 - 07.2017
- Fully understand the concept of the Shows & Conferences, in order to assist with the execution of the telemarketing campaigns as set out by the marketing managers
- To speak positively & enthusiastically about the company and brand image is provided at all times to customers and colleagues
- To support the Marketing Department by providing professional and effective services to all customers, to meet expectations, particularly in terms of Quality & Timeliness in line with departmental standards, procedures and guidelines
- To identify and quality opportunities to generate business and increase profitability
- To engage & interact with decision makers at a senior level to identify new and emerging business opportunities.
Telesales Executive
Ready Talents, Jumeirah Lakes Towers
Dubai, UAE
09.2015 - 12.2015
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Keep records of calls and sales and note useful information
- Enter and update customer information in the database
- Direct prospects to the field sales team when needed
- Keep records of calls and sales and note useful information
Sales and Bank Teller
On The Job Training, Philippine National Bank
Pampanga, Philippines
11.2014 - 03.2015
- Receive and count working cash at beginning of shift
- Identify customers, validate and cash checks
- Accept cash and checks for deposit and check accuracy of deposit slip
- Process cash withdrawals
- Perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency
- Perform services for customers such as ordering bank cards and checks
- Balance currency, cash and checks in cash drawer at end of each shift
- Answer inquiries regarding checking and savings accounts and other bank related products
- Attempt to resolve issues and problems with customer's accounts
Education
Bachelor of Science - Marketing
University of The Assumption
San Fernando Pampanga Philippines04.2015
Skills
- Microsoft Office Proficiency
- Excel Spreadsheets
- Meticulous attention to detail
- Results-oriented
- Self-directed
- Photoshop and Adobe Illustrator Proficiency
- Time management
- Excellent oral and written communication in the English language
- Integrity and Ethics
- Virtual events, websites, social media handles and webinars
- Contract Analyst
- Received a merit raise for strong attention to detail, exemplary customer service and team player attitude
- Received commendations through excellent customer handling
- Transferred to a more challenging role from Bank Teller to Sales Department
- Handles major accounts
- Achieved daily and monthly call targets as a Telemarketing Executive
- Safety Compliance
- Mentoring and Coaching
Timeline
Client Relationship Manager
Best Track Outsourcing
08.2023 - 04.2024
Shift Manager
McDonald's Restaurant
06.2022 - Current
Contract Analyst
Liveware Labs
08.2021 - 05.2022
Conference & Event Coordinator
Messe Frankfurt Middle East
01.2019 - 05.2021
Online Communication Executive
Messe Frankfurt Middle East
08.2017 - 01.2019
Telemarketing Executive
Messe Frankfurt Middle East
12.2015 - 07.2017
Telesales Executive
Ready Talents, Jumeirah Lakes Towers
09.2015 - 12.2015
Sales and Bank Teller
On The Job Training, Philippine National Bank
11.2014 - 03.2015
Bachelor of Science - Marketing
University of The Assumption